Southern Highlands Food & Wine Members Code of Conduct

Every member of the Southern Highlands Food & Wine Association (SHFWA) is expected to comply with a code of conduct determined by the Association’s Committee from time to time.

The SHFWA exists to support, advise and advocate for our members. We greatly value the strong relationship we have with you. It is, however, important to us and to all our members that the SHFWA brand is not compromised, so we do ask you to agree to the following Code for the benefit and protection of all our members and to allow us to provide you with the best services we can.

A member should comply with the following standards of conduct:

SHFWA Core Ethical Standards

As a SHFWA member, one should aspire to:

  1. Respect and uphold public laws that govern one’s work
  2. Be honest in conducting the member’s business
  3. Respect the confidentiality of information gained through one’s work
  4. Act fairly
  5. Foster an ethical culture through one’s work and
  6. Take responsibility for one’s conduct.

To join SHFWA is to commit to work in accordance with its ethical standards and to encourage the development and implementation of the ethical standards within the industries and professions represented by its members.

The Standards of Conduct embody aspirational ethical standards. The aspirational ethical standards describe the conduct that individuals strive to uphold as SHFWA members. Although adherence to the aspirational ethical standards is not easily measured, conducting themselves in accordance with these ethical standards is an expectation that members have of themselves as professionals. Among the aspirational ethical concepts with these Standards of Conduct are those of respect, responsibility, fairness and honesty.

Respect is demonstrating a high regard for oneself, others, and the resources or information entrusted to them. Those resources may include people, money, reputation, the safety of others, and natural or environmental resources. An environment of respect engenders trust, confidence, and performance excellence by fostering mutual cooperation – an environment where diverse perspectives and views are encouraged and valued.

Responsibility is taking ownership for the decisions one makes or fails to make, the actions one takes or fails to take, and the consequences that result.

Fairness is making decisions and acting impartially and objectively. A member’s conduct must be free from competing self-interest, prejudice, and favoritism.

Honesty is understanding the truth and acting in a truthful manner both in one’s communications and in one’s conduct.

Core StandardMember
  • Know and abide by the laws and regulations that govern the member’s profession or industry and that of his/her clients.
  • Encourage all industry partners to respect and uphold laws and regulations.
  • Ensure all contractual dealings are conducted fairly and in compliance with the law.
  • Respect other members of the SHFWA by ensuring that I don’t use their details for spam, marketing or any other commercial purpose.
  • Abide by the SHFWA Constitution.
  • Strive to create an environment in which others feel safe to tell the truth.
  • Be honest and accurate in communications and in conduct particularly when describing one’s knowledge, experience, expertise and credentials.
  • Demonstrate transparency in the decision-making process and disclose all potential and actual conflicts of interest.
  • Negotiate in good faith and provide all information material to the terms of the contract to the persons with whom the member is negotiating.
  • Follow the employer’s policies and procedures in the acceptance of commissions, remuneration or other benefits in connection with the scope of the member’s employment.
  • Protect and maintain confidential information, including information that is either in the possession of staff or volunteers whose service to the association is ending, or confidential information, services and products disclosed to you under an obligation of confidence, or in circumstances where confidentiality was reasonably implied, including after the membership relationship has ended.
  • Serve the interest of the member’s association through fair, honest and courteous dealings that help advance the profession.
  • Advance, support, and promote association membership and the businesses of the region through word and deed.
  • Approach directly those persons with whom one has a conflict or disagreement, when appropriate.
  • Conduct oneself in a professional manner in all circumstances.
  • Maintain and constantly reexamine my impartiality and objectivity, taking corrective action as appropriate.
  • Model and encourage the integration of ethics into all aspects of management of the association which employs the member.
  • Pursue the objectives of the association that employs the member in ways that are ethical.
  • Employ practices that exemplify ‘Social Responsibility’ as it pertains to both the human and environment conditions.
  • Respect diversity and foster inclusion in all aspects.
  • Build strong relationships with all to enable a culture of integrity and uncompromising ethics.
  • Members inform themselves about the norms and customs of others and avoid engaging in behaviors they might consider disrespectful.
  • Listen to others’ points of view, seeking to understand them.
  • Provide accurate information in a timely manner.
  • Make commitments and promises, implied or explicit, in good faith.
  • Exhibit professional conduct that is a credit to the SHFWA, one’s employer and one’s self, and strive to continually advance personal knowledge and achieve higher levels of excellence in one’s profession.
  • Follow the established standards of the member’s profession and SHFWA’s Standards of Conduct.
  • At all times behave in a way that upholds the integrity of and good reputation of the Association.
  • Treat all Members, Stakeholders, Local Operators and Suppliers to the Association with respect.
  • Treat everyone with respect and courtesy and without harassment of any kind.
  • The Committee members are here voluntary to promote the Southern Highlands, and members must treat them with respect and courtesy and without harassment of any kind.

Any breaches in the member code of conduct may be reviewed by the SHFWA Committee and may, at the absolute discretion of the SHFWA, result in the termination of your membership.